Dear Member,

Do you want to see a game this season? The table below shows the ticket allocation deadline dates to request for match tickets via our MUSC allocation process.

* Match could be re-scheduled if Utd or Crystal Palace reach FA Cup Semi Finals.

Frequently Asked Questions

How do I apply for tickets?

You can apply in two easy ways:

• Fill out the form attached to this newsletter.
• Pick up a paper form at our club premises.

How do I hand in my form?

You can submit your completed form in two ways:

• Email it to musgb1@gmail.com.
• Drop it into the letterbox at the branch entrance (not later than a week before the deadline).

When should I send my request?

• Best time: Send it during the open dates.
• Early requests: We will hold them until the date opens.
• Late requests: Unfortunately, we are unable to accept/process them. You would have to request them from the official Manchester United website

Can I cancel my request?

• Yes: You can cancel before the deadline date (email – musgb1@gmail.com).
• No: You cannot cancel after the deadline date. The branch may have already paid for your ticket.

Am I guaranteed a ticket?

• No: A request does not mean you get a ticket.
• Warning: Do not book travel or hotels yet. Wait until the Secretary confirms your ticket by email.

How does the club get tickets?

The number of tickets allocated to us by MU will depend on the total number of members registered at the time & the general demand from all MUSC’s applications. Early renewals help us receive a higher percentage of the tickets available. If you have not yet renewed your membership, please do so as soon as possible. Members no longer need to submit a renewal form. Once payment is received, your membership will be updated.

Payment Details:

Online payments to be made to the following account, using your Full Name as the reference:

• Account Name: Man United Supporter
• Account No: 48120278
• Sort Code: 60-60-60

What if we do not get enough tickets?

When a match is in high demand and we have more requests than tickets (oversubscription), we use a fair priority system to decide who gets them. You can read the details in our attached “Match Ticket Allocation Rules.”

If you missed out on a ticket, we could try again straight after. MU lets us apply a second time for extra leftover tickets from any MUSC’s unconfirmed reservations. Please remember that if you re-apply for tickets this way, you might not sit together. Your seats could be separate and in different sections.

What if we need a lucky draw?

In the case that a draw is required, the Committee will hold a lottery draw for those tickets. For every 5 match days a member attended the club the previous season, an extra ticket will be obtained. The attendance is recorded via the official sign-in sheet placed at the entrance on every match day.

How do I get my ticket?

Open the official Manchester United App.

• Tap the “My United” icon on the bottom right.
• Scroll down and tap “My Tickets”.
• Wait for your QR code. It appears 3 hours before the game.
• Watch this video help guide if you get stuck: How to find your tickets.

Can I cancel my ticket and get a refund?

• Yes: Use the “sell” option inside the official app.
• Fee: MU will charge you a £5 cancellation fee.
• Payout: MU will transfer your money once the ticket is sold.
• Watch this video help guide to learn how: How to resell your ticket.

If you have any further questions, please do not hesitate to contact me.

Thank you for your continued support!

Kind Regards,