Jun 18 2025

NEWSLETTER No.2 of 2024/2025

Dear Member

The table below shows the deadline dates by which you must submit your request for match tickets, for the upcoming season.

Frequently Asked Questions & Answers?

How does the ticket request process work?

When we receive a ticket request for a match, we can only apply for it during the MUSC Ticket Allocation Deadlines. Any requests sent before the application date will be placed on hold until it opens. Requests received after the deadline will not be considered, as we will be unable to request them via the MUSC ticketing system. Anyone wishing to apply for tickets after the deadline must do so through the Official Manchester United Website.

So when should I request tickets?

Preferably – during the “open & close application” dates.

We Do Not Mind – requests sent before the “open application” date will be placed on hold until it opens.

Definitely Not – After the “close application” date.

How do I apply?

Requests for tickets can be made either by:

Completing the attached form.
Downloading the form from our website http://manutd-gibraltar.com/musgb/tickets/
Completing the paper form available at the branch.

Once completed, forms should be submitted by:

Email to musgb1@gmail.com or tickets-membership@manutd-gibraltar.com
Leaving them in the letterbox by the entrance of our branch

Can I cancel a request?

Yes, requests can be cancelled before the closed deadline date of the selected match. Any cancellation request sent after will not be honored, as tickets may have already been purchased by the branch.

Does a request guarantee me a ticket?

A request does not guarantee you a ticket. We advise members not to make any travel and/or accommodation arrangements until you have the ticket confirmation from the Secretary.

Will we get all the tickets requested?

The number of tickets reserved for us by MU will depend on the total number of members registered at the time & the general demand from all MUSC’s applications. About a week after the application date closes, we should receive an email from MU with our ticket allocation breakdown. This is why it is important for members to renew early, as we will receive a percentage of the tickets available. Below is an example of a previous ticket breakdown –

What happens if we are allocated less tickets than what was requested?

In the event of oversubscription for any match, tickets will be allocated using the following criteria:

Priority will be as follows:

Members who were registered paid-up members the previous year and renewed their membership prior to 15th July of the current membership year.
Members who were not members the previous year but became members prior to the 15th of July of the current membership year.
Members who were members the previous years but renewed their membership after the 15th of July of the current membership year.
Members who were not members the previous year and became members after the 15th July.

Except for –

The trip raffle winner and any travelling companions.
The Fantasy Football winner and any travelling companions.
Any other tickets the Committee may have offered as a prize during the previous season to an existing member.

If the Committee deems a draw is necessary for any tickets, members participating in the draw will be allocated an additional raffle ticket for every 5 signed in attendances at the club premises, for official games televised of the previous season.

When & where can I access my tickets?

Tickets can be accessed on the official Manchester United App. Tap the “My United” icon in the bottom right corner of your device, which will open your profile page. Scroll down and you will see a button labelled “My Tickets”. Tap the button to view your upcoming tickets. Your QR code will load 3 hours before kick-off. Here’s an explanatory link – https://www.manutd.com/en/videos/detail/where-to-find-your-tickets-in-the-app

Can I cancel my ticket & get a refund?

Yes, to cancel a ticket, use the sell option on the official Manchester United App. Here’s an explanatory link – https://www.manutd.com/en/videos/detail/ticket-resale-in-the-app Refunds (Less a £5 cancellation fee, charged by MU) will be forwarded to the branch, if the ticket is re-sold, then we will transfer you the money.